Citizen Charter
Detailed Citizen / Client Charter
Download the complete Citizen Charter containing service standards, timelines, welfare schemes, responsibilities, and application process.
Service Commitments
Application Receipt
Applications are received and recorded for preliminary review.
Document Verification
Submitted documents and nominee details are verified.
Application Scrutiny
Applications are checked for completeness and eligibility.
Review & Approval
Eligible applications undergo the prescribed approval process.
Final Approval
Applications are approved by the designated SWFS authorities.
Payment Disbursement
Approved assistance is processed and disbursed to the beneficiary.
Processing Timeline
| # | Scheme Name | Processing Time |
|---|---|---|
| 1 | Survivor's Benefit Scheme | 10 Days |
| 2 | Invalidity Benefit Scheme | 9 Days |
| 3 | Maternity Benefit Scheme | 9 Days |
| 4 | Old Age Benefit Scheme | 9 Days |
| 5 | Family Benefit Scheme | 9 Days |
| 6 | Death on Board Benefit Scheme | 7 Days |
| 7 | Ex-Gratia Support Benefit Scheme | 9 Days |
| 8 | Award to Meritorious Child | 9 Days |
| 9 | Medical & Term Insurance Premium Assistance | 9 Days |
| 10 | Medical Support Scheme | 9 Days |
| 11 | Indian CoC Recognition Scheme | 9 Days |
| 12 | Financial Assistance in Warlike/High-Risk Areas | 7 Days |
| 13 | Gratuity Scheme | 9 Days |
Who We Serve
Indian Seafarers
Eligible Indian seafarers covered under the applicable SWFS welfare schemes.
Seafarers’ Families & Nominees
Eligible family members, nominees and dependants covered under the respective welfare schemes
SWFS Nodal Officer
Senior Assistant
Smt. Jyoti Baraskar
Nav Bhavan, Ground Floor,
R. Kamani Marg, Ballard Estate,
Mumbai – 400 001.
8097552900 / 8097553700
swfs1966@gmail.com/swfs.dgs@govcontractor.in
Indicative Expectations from Service Recipients / Clients
Shipping Companies
Timely and Accurate Remittances
Remit SWFS contributions on time with accurate seafarer and remittance details.
Seafarers
Complete and Accurate Applications
Submit applications correctly with all required documents and supporting information.